Welcome to Ertix.ovh (“We”, “Us”, “Our”), your provider for game hosting, Discord bot hosting, RDP hosting, and VPS hosting services. By using our services, you (“Customer”, “You”, “Your”) agree to comply with and be bound by the following terms and conditions (the “Terms of Service” or "Agreement"). Please read these terms carefully before using our hosting services. If you do not agree to these terms, you should not use our services.
Ertix.ovh offers a range of hosting services to meet various customer needs:
We reserve the right to modify or discontinue services at any time without notice, though we will make reasonable efforts to notify affected customers.
To use our services, you must create an account with us. You agree to provide accurate and complete information during the registration process and to maintain the accuracy of this information. You are responsible for all activities that occur under your account, including maintaining the confidentiality of your login credentials and preventing unauthorized access.
You agree to use our services only for lawful purposes. The following actions are prohibited:
All services provided by Ertix.ovh require advance payment. Payment must be made via the available payment methods on our website. Charges will be billed in advance on a recurring basis (monthly, yearly, etc.), based on the terms selected at the time of purchase. Non-payment may result in suspension or termination of services.
We offer a 24-hour money-back guarantee for shared hosting services, which means you may request a full refund within 24 hours of service activation if you are dissatisfied with the service. This guarantee does not apply to:
Refund requests will not be processed if the service has been suspended or terminated due to a violation of the Acceptable Use Policy or any other breaches of the Terms of Service.
We aim to provide a high level of uptime for all services. However, we cannot guarantee 100% uptime. We will notify customers in advance of any planned maintenance or service interruptions. In the event of unexpected outages, we will work promptly to resolve any issues.
Ertix.ovh provides customer support for all services offered, accessible via email, ticketing system, and live chat (if available). Support is provided during our regular business hours. We aim to respond to all inquiries within 24 hours, but response times may vary depending on the nature of the issue.
While we make reasonable efforts to maintain the security and integrity of your data, you are responsible for maintaining your own backups of critical data. We recommend regular backups of your data, as we do not provide automatic backup services for game servers, VPS, or other services unless specifically stated.
We reserve the right to suspend or terminate your account if you violate these Terms of Service. You may cancel your service at any time by following the instructions in your account portal. Upon cancellation, we may stop providing you with access to your account and services.
In no event will Ertix.ovh be liable for any damages arising out of the use or inability to use our services, including loss of data, business interruption, or any indirect, incidental, or consequential damages. Our total liability to you shall not exceed the amount paid by you for the service in question.
Ertix.ovh is committed to protecting your privacy. By using our services, you agree to the collection and use of personal information as described in our Privacy Policy.
Ertix.ovh reserves the right to update or modify these Terms of Service at any time. We will notify customers of significant changes to these terms. Your continued use of our services after changes are made will constitute your acceptance of the updated terms.
These Terms of Service shall be governed by and construed in accordance with the laws of the United Kingdom, and any disputes will be subject to the exclusive jurisdiction of the courts located within the UK.
If you have any questions about these Terms of Service, please contact us at: