Privacy Policy

Privacy Policy for Ertix.ovh

Effective Date: 14/02/2025

At Ertix.ovh (“We”, “Us”, “Our”), we take the privacy of our customers seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our hosting services, including game hosting, Discord bot hosting, RDP hosting, and VPS hosting.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. Please read it carefully.

1. Information We Collect

We collect several types of information in order to provide and improve our services:

A. Personal Information

When you sign up for our services, we collect personal information, including:

  • Name
  • Email address
  • Billing information (credit card details, billing address)
  • Contact information (phone number, email)

B. Usage Data

We collect information about how you access and use our services, including:

  • IP address
  • Browser type and version
  • Pages visited on our website
  • Date and time of your visit
  • Device information

C. Payment Information

We may collect payment information, such as credit card details or other payment methods, in order to process your transactions securely.

D. Data You Provide

Any data you upload or store through our hosting services, such as files, game data, or website data, is your responsibility and remains your property. We may also collect metadata related to the usage of our hosting services, such as server performance and connection logs.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and maintain our services (e.g., game hosting, Discord bot hosting, RDP hosting, VPS hosting)
  • To process payments and manage billing
  • To improve and optimize our services, websites, and customer support
  • To communicate with you, including sending service updates, promotional offers, or account-related notifications
  • To comply with legal obligations or regulatory requirements

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with the following parties:

  • Service Providers: We may share personal information with third-party companies that assist us in providing services, such as payment processors, hosting infrastructure providers, and customer support platforms. These third parties are obligated to protect your information and only use it for the purpose of performing services on our behalf.
  • Legal Compliance: We may disclose your information when required by law or in response to valid legal requests from public authorities, including complying with national security or law enforcement requirements.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the new owner.

4. Data Retention

We will retain your personal data for as long as your account remains active or as needed to provide you with services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When you cancel your account, we will delete or anonymize your personal data, unless we are required to keep it for legal reasons.

5. Data Security

We take reasonable steps to protect your personal information using industry-standard security measures. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location, you may have the following rights under applicable data protection laws:

  • Right to Access: You have the right to request access to the personal data we hold about you.
  • Right to Rectification: You have the right to request correction of inaccurate or incomplete data.
  • Right to Erasure: You have the right to request the deletion of your personal data in certain circumstances.
  • Right to Restrict Processing: You have the right to restrict how your personal data is processed under certain conditions.
  • Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
  • Right to Object: You have the right to object to the processing of your personal data, including for direct marketing purposes.

If you would like to exercise any of these rights, please contact us at k@ertix.ovh.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our website and improve your experience. Cookies are small files stored on your device that help us personalize your experience and analyze website traffic. You can manage your cookie preferences through your browser settings, but please note that disabling certain cookies may affect your ability to use our services.

8. International Data Transfers

As a UK-based company, your personal data may be transferred to and processed in countries outside of the European Economic Area (EEA). We take appropriate measures to ensure that your data remains protected in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we discover that we have collected personal data from a child under 18, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: